05. Space
Customer Journey
Space is the element of potential, growth, and clarity. It stretches wide, connecting all the pieces and creating opportunity for discovery. This is where your brand zooms out and explores the full customer journey. Just as space is constantly expanding, so can your brand.
customer Journey
You’ve built your brand strategy, shaped your identity, launched your website and campaign, but something is not working.
Maybe you’re generating leads, but they don’t buy. Or they buy, but don’t come back.
This is where the SPACE element comes in.
We will take a step back and see your brand from above and explore your full customers journey. We focus on the experience people have as they stay, return, and grow with your brand.
This is where care, consistency, and long-term trust are designed and supported.
space includes
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Mapping and refining the full customer journey from onboarding to follow-up and retention. Every step is intentional, clear and supportive.
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Designing touchpoints (themes and storytelling) that guide people gently into your brand. Communication has rhythm and space without overwhelm.
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Creating content that help people stay connected over time. Including check-ins, reminders, and re-engagement moments that feel supportive.
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Designing simple ways to listen, respond, and evolve with your audience. Feedback and referrals become part of how your brand grows with integrity.
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Setting up CRM and automation flows within your existing booking or membership platforms (such as Bsport).
"Be clearly aware of the stars and infinity on high. Then life seems almost enchanted after all."
— V. VAN GOGH
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